铁路旅客运输服务质量　第2部分：服务过程

Quality of railway passenger transport service—Part 2:Service process

标准介绍

This part of GB/T 25341 specifies the service environment，facilities and equipment，service phases，and emergency and remedial services for the provision of railway passenger transport services.
This part is applicable to organizations and personnel providing railway passenger transport service.For relevant requirements of parcels transported on passenger trains，reference can be made hereto.

提出部门

National Railway Administration of the People's Republic of China.

发布部门

State Administration for Market Regulation and Standardization Administration of the People's Republic of China